The 5 Ps of Strategic Knowledge Management

Planning

• It should clarify knowledge goals and establish
effective values and processes to support
these directions.
• Takes time and demands perseverance.
• Requires ongoing monitoring and
measurement.
• Progressive review and re-planning to handle
changing environment.

People

• The most important aspect is to recognize that
strategic knowledge management lies with the
people.
• People manage the system and processes.
• Need is to convince people about the benefits
of strategic knowledge management.

Processes

• Knowledge management principles need to be
put into application via effective workplace
practices.
• Careful management of the alignment of
strategies, principles, processes and practices
needs to be done.
• Messages about what is important might be
perceived differently across the organization.
• Need of the hour would be to monitor the actual
process regularly to ensure that it reflects
knowledge priority.

Products

• Each organization builds it’s own knowledge
output. Might be shared to client or exist as
internally shared knowledge objects.
• Explicit knowledge should be captured and
distributed efficiently and timely.
• Example – Intranet.

Performance

• Regular review to ensure that the financial
and social capital investment is positively
influencing the intellectual and social capital
of the organization.
• Regular evaluation to consider how well
knowledge management is integrated into the
business context.